{"id":2331,"date":"2026-08-21T08:41:00","date_gmt":"2026-08-21T08:41:00","guid":{"rendered":"https:\/\/fanevasweep.fr\/conditions-generales\/"},"modified":"2026-08-21T09:03:31","modified_gmt":"2026-08-21T09:03:31","slug":"conditions-generales","status":"publish","type":"page","link":"https:\/\/fanevasweep.fr\/en\/conditions-generales\/","title":{"rendered":"Terms and Conditions of Sale"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><strong>1. Identification de l\u2019entreprise<\/strong> Faneva Sweep Entreprise de nettoyage professionnelle Si\u00e8ge : 52 rue m\u00e9lanie Strasbourg Email : <a href=\"mailto:contact@fanevasweep.fr\" target=\"_blank\" rel=\"noopener\">contact@fanevasweep.fr<\/a> T\u00e9l\u00e9phone : 06 05 61 61 76 SIRET : 913 643 979 00036 Responsable : Ez\u00e9quiel Tsagu\u00e9<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2. Objet<\/strong> Les pr\u00e9sentes Conditions G\u00e9n\u00e9rales de Vente r\u00e9gissent les relations entre Faneva Sweep et ses clients (particuliers ou professionnels) dans le cadre de prestations de nettoyage : nettoyage Airbnb, nettoyage de bureaux, nettoyage pour particuliers, cages d\u2019escalier, parties communes, fin de chantier, lavage de vitres et prestations associ\u00e9es.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3. Prestations<\/strong> Faneva Sweep s\u2019engage \u00e0 r\u00e9aliser les prestations de nettoyage d\u00e9crites dans le devis accept\u00e9 par le client, avec professionnalisme, ponctualit\u00e9 et respect des locaux. Les prestations sont r\u00e9alis\u00e9es selon les moyens et produits professionnels adapt\u00e9s.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>4. Devis et commande<\/strong> Toute prestation fait l\u2019objet d\u2019un devis gratuit et personnalis\u00e9. Le devis est valable 30 jours \u00e0 compter de sa date d\u2019\u00e9mission. La commande devient ferme d\u00e8s acceptation \u00e9crite du devis par le client (signature, email ou message de confirmation).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>5. Prix et modalit\u00e9s de paiement<\/strong> Les prix indiqu\u00e9s sont exprim\u00e9s en euros, hors taxes ou TTC selon le statut du client. Le paiement s\u2019effectue selon les modalit\u00e9s pr\u00e9cis\u00e9es sur le devis (esp\u00e8ces, virement, ou autre moyen convenu). Sauf accord contraire, le r\u00e8glement est demand\u00e9 \u00e0 la fin de la prestation ou selon l\u2019\u00e9ch\u00e9ancier convenu pour les contrats r\u00e9guliers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>6. Ex\u00e9cution des prestations<\/strong> Faneva Sweep s\u2019engage \u00e0 intervenir aux dates et horaires convenus. Le client s\u2019engage \u00e0 assurer l\u2019acc\u00e8s aux locaux (cl\u00e9s, codes, pr\u00e9sence si n\u00e9cessaire) et \u00e0 informer de toute particularit\u00e9 (animaux, travaux en cours, zones sensibles\u2026). En cas d\u2019impossibilit\u00e9 d\u2019acc\u00e8s non signal\u00e9e, la prestation pourra \u00eatre factur\u00e9e.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>7. Obligations du client<\/strong> Le client s\u2019engage \u00e0 :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Fournir des informations exactes sur les lieux et les besoins<\/li>\n\n\n\n<li>Garantir un acc\u00e8s libre et s\u00e9curis\u00e9 aux locaux<\/li>\n\n\n\n<li>Signaler toute d\u00e9gradation pr\u00e9existante avant l\u2019intervention<\/li>\n\n\n\n<li>Respecter les conditions d\u2019annulation<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>8. Annulation et report<\/strong> Toute annulation doit \u00eatre signal\u00e9e au moins 24 heures avant l\u2019intervention. En cas d\u2019annulation tardive (moins de 24 h), Faneva Sweep se r\u00e9serve le droit de facturer tout ou partie de la prestation. Un report peut \u00eatre propos\u00e9 selon les disponibilit\u00e9s.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>9. Responsabilit\u00e9<\/strong> Faneva Sweep s\u2019engage \u00e0 r\u00e9aliser les prestations avec diligence. L\u2019entreprise ne saurait \u00eatre tenue responsable des dommages r\u00e9sultant d\u2019un acc\u00e8s non s\u00e9curis\u00e9, d\u2019objets de valeur non signal\u00e9s ou de d\u00e9gradations pr\u00e9existantes. Toute r\u00e9clamation relative \u00e0 la qualit\u00e9 de la prestation doit \u00eatre formul\u00e9e dans un d\u00e9lai de 48 heures suivant l\u2019intervention.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>10. R\u00e9clamations<\/strong> Toute r\u00e9clamation doit \u00eatre adress\u00e9e par \u00e9crit (email ou courrier) \u00e0 <a href=\"mailto:contact@fanevasweep.fr\" target=\"_blank\" rel=\"noopener\">contact@fanevasweep.fr<\/a> dans les 48 heures suivant la prestation. Faneva Sweep s\u2019engage \u00e0 traiter la demande dans les meilleurs d\u00e9lais.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>11. Donn\u00e9es personnelles<\/strong> Les donn\u00e9es collect\u00e9es (nom, t\u00e9l\u00e9phone, adresse, email) sont destin\u00e9es uniquement \u00e0 la gestion des devis, interventions et relation client. Conform\u00e9ment au RGPD, le client dispose d\u2019un droit d\u2019acc\u00e8s, de rectification et de suppression de ses donn\u00e9es en contactant <a href=\"mailto:contact@fanevasweep.fr\" target=\"_blank\" rel=\"noopener\">contact@fanevasweep.fr<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>12. Droit applicable et litiges<\/strong> Les pr\u00e9sentes CGV sont soumises au droit fran\u00e7ais. En cas de litige, une solution amiable sera recherch\u00e9e en priorit\u00e9. \u00c0 d\u00e9faut d\u2019accord, le tribunal comp\u00e9tent sera celui du si\u00e8ge de Faneva Sweep.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>13. Acceptation des CGV<\/strong> Toute commande implique l\u2019acceptation pleine et enti\u00e8re des pr\u00e9sentes Conditions G\u00e9n\u00e9rales de Vente.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Date de mise \u00e0 jour :<\/strong>21\/08\/2026<\/p>","protected":false},"excerpt":{"rendered":"<p>1. Identification de l\u2019entreprise Faneva Sweep Entreprise de nettoyage professionnelle Si\u00e8ge : 52 rue m\u00e9lanie Strasbourg Email : contact@fanevasweep.fr T\u00e9l\u00e9phone [&hellip;]<\/p>\n","protected":false},"author":10,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_uag_custom_page_level_css":"","sfsi_plus_gutenberg_text_before_share":"","sfsi_plus_gutenberg_show_text_before_share":"","sfsi_plus_gutenberg_icon_type":"","sfsi_plus_gutenberg_icon_alignemt":"","sfsi_plus_gutenburg_max_per_row":"","_monsterinsights_skip_tracking":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-2331","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.3 - aioseo.com -->\n\t<meta name=\"description\" content=\"1. 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